The items have not arrived after my purchase.
Items may not appear immediately if there are network issues (Wi-Fi, LTE) or issues with the store. The payment may be delayed due to the occurrence of a short circuit or the lack of smooth delivery of payment information.
If the payment is not paid, restart your mobile device then login to the game and open the [Shop] again.
If the items are not sent to you after following the steps above, please follow this step for customer service.
Tap [Menu] in the top right corner of the game screen → [Option] → [Support] → [Make Inquiries]
1) Transaction order number
2) Payment Date
3) Payment amount / Purchase Item
4) Server Name
5) Character Name